Windows 95/98 FAQ

Table of Contents

1. Sometimes, I can not connect to Your-Net, or my connection speed is below the maximum speed of my modem, or my connection often drops after a short amount of time online.
2. I get the error "Authentication Failure" when trying to connect to Your-Net.
3. I want to change my Your-Net password.
4. How do I add another email address.
5. I get the message "cannot establish a compatible set of network protocols."

Sometimes, I can not connect to Your-Net, or my connection speed is below the maximum speed of my modem, or my connection often drops after a short amount of time online.

There are many things that can hinder the performance of your connection. The main factors (assuming that there is no hardware failure) are need for a modem initialization string, and static line noise.

• You may have a problem with noise on the phone line. This can cause random disconnects or trouble logging in. . If you believe that this may be the problem, you can contact the Telephone Company and ask them to check the line noise on your phone line. You should request that they test the lines for a data grade connection.
• One last thing that might improve your connection is to switch your access phone number. 

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I get the error "Authentication Failure" when trying to connect to Your-Net.

This error can be caused by several problems. Please make sure that you have considered all of the following problems, and if you still can not connect, please call technical support directly at 934-2050.

• You may have entered an incorrect password on the login screen. Try completely removing and retyping your password and username to be sure that they are entered correctly. Also make sure that your username and password are typed in all lowercase letters, and does not include "@your-net.com", and that your password is entered the way it was originally designated.
• You may have a problem with noise on the phone line. This can cause characters to be dropped, and thus, it will appear that you have entered incorrect username or password. If you believe that this may be the problem, you can contact the Telephone Company and ask them to check the line noise on your phone line. You should request that they test the lines for a data grade connection.
• If you are a new subscriber, and have never logged on, please contact us at 934-2050 to be sure that we have not made an error when adding you to our server.

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I want to change my Your-Net password. How do I do this?

• Please contact Your-Net at 934-2050 to request a password change. Be prepared to verify your existing password for security purposes.
• You may also e-mail your request to support@your-net.com.

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How do I add another email Address

• First you need to call our office at 934-2050 or email support@your-net.com and furnish full name, address, current userid and password then the new user id and password that you would like.
• Next go to Outlook Express Setup and follow the on screen setup process.

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I get the message "cannot establish a compatible set of network protocols."

There are several things that cause this problem. Make sure that all of the following are correct.

• Double click the My Computer icon, then double click the dial up networking folder, and right click on the your-net icon. Select properties from the menu that appears. On the next screen (titled "General") click on the configure button. Click on the options tab that appears at the top of the next window. The first two options are bring up terminal window before dialing, and bring up terminal window after dialing. Neither box should be checked.
• From the Windows 95/98 desktop, choose start, then settings, then control panels. Double click the network control panel. Under the configuration tab, you should have at least TCP/IP, and Dial up adapter installed. Click on TCP/IP, and choose properties. Under the IP address tab, make sure that you have selected server assigned IP address. Under the gateway tab, make sure that the installed gateway field is blank.

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